炉石传说注册官网入口
Stay up to date with valuable insights and advice from our expert trainers.
Patients know they have choices, and they are demanding a better ‘people experience’ from healthcare providers. How do we meet that challenge?
Read More
The more opportunities you have to interact with your prospects, the better, and the end of the year is an opportune time to reach out and reconnect with your clients and prospects to get in front of them prior to the new year. Below, I have outlined the four main components for productive meetings and…
Read More
The guidelines you need to make intelligent strategic investments in customer care, based on the world-famous 英雄联盟竞猜视频比分 Selling System.
Read More
The sales industry is fast-paced now and isn’t showing signs of slowing down. It’s easy to get wrapped up in the clutter of new selling techniques, emerging technologies, and more specialized analytics. Although those components – and some others – can play a major role in your level of success. It would be a mistake…
Read More
Check for a customer service candidate’s overall people skills before you make any hiring decision! The very best people skills that candidates will ever employ are on display in the interview situation as they try to win a position with your company. If they don’t capture you there, do you really want them in front…
Read More
Just like all the other areas of a company—the warehouse, the accounting department, shipping—customer care is a process. In fact, it typically involves a number of processes, such as incoming order processing, returns and re-stocking, setting up new accounts and solving customer problems. If a customer-care candidate does not already have a process orientation, it…
Read More
Customer service is an interesting aspect of any business. Whether you call it inside sales or customer care, your frontline employee may have the most difficult job in the company. Do you find that your most difficult customers and situations are handled by your least trained and lowest paid employees first? Have you ever cringed…
Read More
I recently shared my experience at a local car dealership with a friend and raved about the excellent service I had received. Everything was exceptional. From the first contact with Mike, the service advisor, to make an appointment to picking up my serviced car, I felt the experience exceeded my expectations. “Did you say his…
Read More
If you want to measure productivity in your customer-care providers, measure their bias toward action before you hire. Taking action is a quality that says, “I must do something, so I’ll quickly assess the situation, decide on a path, and do something myself.” Rather than wait for the customer to call back, a bias toward…
Read More
You know good customer service when you experience it. It’s hard to explain at times when it’s not so great, but it’s easy to recognize when a customer service agent has gone above and beyond to make sure you’re satisfied. At some point, every day, everyone is a customer. A good customer service experience is…
Read More